At [Cross Threads Apparel], our goal is to ensure your complete satisfaction with your purchase. We stand behind the quality of our products, and we want you to be delighted with your t-shirts. If, for any reason, you are not satisfied with your purchase, we are here to help.
Returns
You have [14] days from the date of purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please follow these steps:
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Contact our Customer Support team at [[email protected]] within [14] days of receiving your order to request a return authorization.
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Pack your item securely in the original packaging, if possible, and include a copy of the packing slip or order confirmation.
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Ship your return to the address provided by our Customer Support team. Please note that you will be responsible for the return shipping costs.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5] business days. Please note that it may take some time for your bank or credit card company to process the refund.
Exchanges
If you received a defective or damaged item and need to exchange it for the same item, please contact our Customer Support team at [[email protected]] within [3] days of receiving your order to request an exchange authorization.
Non-Refundable Items
Please note that certain items are non-refundable:
- Gift cards
- Custom or personalized orders
- Sale items (if applicable)
Late or Missing Refunds
If you haven’t received a refund within the specified time frame, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
If you've done all of this and still have not received your refund, please contact us at [[email protected]]
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our Customer Support team at [[email protected]]. We are here to assist you and ensure your satisfaction.